Hei77's Privacy Policy

1 Introduction

Hei77 (referred to as "we", "us", or "the Platform") is an international-standard online betting and gaming platform. We believe your privacy is a fundamental right. This Privacy Policy explains what information we collect when you register an account, log in, place bets, or simply browse our website — and how that information is used.

This policy is an integral part of our Terms and Conditions. By registering on hei77, you are agreeing to this Privacy Policy. Continued use of the platform indicates your acceptance of all terms set out in this policy.

This privacy policy has been written entirely in English with our Bangladeshi users in mind, so that every member has a clear understanding of their rights and protections.

2 What Information We Collect

To deliver our services on the hei77 platform, we collect certain information. This falls into three main categories: what you provide directly, what is collected automatically as you use the service, and what we receive from third parties.

3 Use of Data

Hei77 uses the information you provide only for specific purposes. We never use your data for anything else without your consent.

• Account Management: Your information is used to create your profile, verify login, and secure your account.
• Financial Transactions: Your payment information is used to process deposits, withdrawals, and bonus payouts.
• Customer Service: Your information is used to address your complaints and resolve any issues you raise.
• Fraud Prevention: To detect unusual activity and maintain the security of the platform.
• Legal Obligations: Data is retained and provided as required by regulatory authorities.
• Personalised Experience: Showing promotions and offers tailored to your preferences.
• Contact: Sending important updates, transaction confirmations, and support-related messages.

4 Data Retention & Duration

Hei77 retains your information only for as long as necessary. While your account is active, your data is stored securely. After account closure, certain information may be kept for a defined period to meet legal obligations.

• All data is retained for the duration that the account remains active.
• Financial transaction records are kept for up to 5 years after account closure.
• KYC documents may be retained for up to 7 years as required by law.
• Support tickets and chat logs are retained for up to 2 years.
• Data is permanently deleted once the retention period has expired.

5 Data Sharing Policy

Hei77 never sells or rents your personal information to third parties. In specific circumstances, a limited amount of data may need to be shared.

• Payment Processors: Necessary data is shared with Mobile Banking, Nagad, and Rocket to process transactions.
• KYC Partner: Your data may be shared with licensed verification providers for identity verification purposes.
• Legal Authorities: Disclosure of information may be required under court order or government directive.
• Security Investigation: Your information may be used in the investigation of fraud or criminal activity.

6 Cookie Policy

Hei77 uses cookies to enhance your browsing experience. Cookies are small text files stored in your browser. We use three types of cookies.

• Essential Cookies: Essential for maintaining login sessions, storing security tokens, and ensuring the core functionality of the website.
• Analytical Cookies: Used to understand how users interact with the site — fully anonymised data.
• Preference Cookies: To remember your language, theme, or display preferences.

You can block or delete cookies at any time through your browser settings. Note that disabling essential cookies may cause some features to stop working.

7 Security Measures

Hei77 uses industry-leading security technology to protect your data. Our security team monitors for threats 24/7.

• All data transfers are secured with 256-bit TLS/SSL encryption.
• Passwords are never stored in plain text — only bcrypt hashes are saved.
• Payment card or mobile banking details are not stored on our servers.
• Regular third-party security audits are conducted.
• Suspicious login activity automatically triggers a temporary account lock.
• Two-factor authentication (2FA) is available to all members.

8 Your Rights

As a registered member of hei77, you have important rights over your own data. To exercise these rights, please contact our support team.

9 Minor Protection

Hei77 strictly prohibits use of the platform by anyone under 18. We do not knowingly collect personal information from minors.

• Age verification is mandatory at the time of registration.
• KYC documents may be requested if suspicious activity is detected.
• Any account identified as belonging to a minor will be closed immediately.
• Any data we hold about you will be permanently deleted upon request.

10 Changes to the Privacy Policy

Hei77 may update this Privacy Policy at any time. For significant changes, registered members will be notified in advance by email or SMS. Continued use of the platform after any changes constitutes your acceptance of the updated policy.

11 Get in Touch

If you have any questions, complaints, or requests regarding this Privacy Policy, please contact our support team. We typically respond within 24-48 hours.